I just IM'd through Meebo and asked a quick question. It was quick, and I imagine that once the reference folks are used to the process, they will be able to answer short questions quickly and efficiently. It seems a little stilted for an indepth or more involved question, kind of choppy.
Like everything else, this process will evolve.
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Say it ain't so - it must not have been a difficult question like what kind of sandwiches does Quizmo have.
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